Frequently Asked Questions
Everything you need to know about your STAUD experience.
What is your return policy?
We accept returns on full-price items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items marked as 'Final Sale' cannot be returned or exchanged.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. We also offer expedited shipping options at checkout for faster delivery. International shipping times vary by destination.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping costs and duties are calculated at checkout based on your location and the weight of your order.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for flexible interest-free installments.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Therefore, we are unable to modify or cancel an order once it has been confirmed. Please double-check your shipping address and items before completing your purchase.